Legal
We are committed to protecting your personal information and your right to privacy.
Flyvia UK is a travel agency registered in England and Wales, with its registered office at Suite 2, 29 Hatton Garden, London, EC1N 8DA. We operate as a data controller in respect of the personal information we collect about you. You can contact us at info@flyviauk.com with any privacy-related queries.
We collect information you provide directly to us when you make an enquiry, submit a booking, or contact us. This includes your full name, email address, telephone number, postal address, passport details (where required for bookings), payment information, and travel preferences. We may also collect information automatically when you visit our website, such as your IP address, browser type, pages visited, and time spent on our site through cookies and similar technologies.
We use your personal information to process and manage your travel bookings, communicate with you about your enquiries and bookings, send you relevant travel offers and updates (where you have consented), comply with our legal obligations, and improve our website and services. We will not use your personal data for any purpose incompatible with the purposes set out above.
We process your personal data on the following legal bases: performance of a contract (to fulfil your booking), compliance with a legal obligation, your consent (for marketing communications), and our legitimate interests (to improve our services and protect against fraud).
We share your personal information with airlines, hotels, transfer providers, and other suppliers to the extent necessary to fulfil your booking. We may also share information with our payment processors, IT service providers, and regulatory authorities where required by law. We do not sell your personal data to third parties.
Our website uses cookies to enhance your browsing experience and analyse site traffic. You can control cookie settings through your browser. For full details of how we use cookies, please see our Cookie Policy.
Some of our service providers and travel suppliers are based outside the UK and European Economic Area. Where we transfer your data internationally, we ensure appropriate safeguards are in place in accordance with UK data protection law.
We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements. Booking records are typically retained for 7 years.
You have the right to access the personal data we hold about you, request correction of inaccurate data, request deletion of your data (subject to legal obligations), object to or restrict our processing of your data, withdraw consent at any time where processing is based on consent, and lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk. To exercise any of these rights, contact us at info@flyviauk.com.
We may update this Privacy Policy from time to time. We will post any changes on this page and, where appropriate, notify you by email. This policy was last updated in May 2026.
Questions about this policy? Contact us at info@flyviauk.com
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